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Free Shipping, Returns and Payment Methods

Free Shipping, Returns and Payment Methods

Ships FAST & FREE!   

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The vast majority of our orders ship in a USPS small or medium flat-rate priority box, at no additional charge.  Heavy/Bulky Restored vises need to be calculated individually, but in most cases shipping charges are included in the listed price.

Turnaround:  All orders are shipped next day Monday - Friday 8am – 5pm. 

Custom orders will be shipped within 4 weeks due to heat treating.

No shipping to anywhere outside the United States. Sorry.

Return, Refund and Exchange Policies

Despite our best efforts, occasionally we make mistakes.  We will incur all return shipping charges for our errors. Our intention is to remedy such situations as quickly as possible. 

**PLEASE** measure twice OR send us your worn jaw and we’ll measure it.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info to MountainProduct@gmail.com to return or exchange a product. Include the reason for the return.  

2. Mail the product back to:   

Mountain Product

152 Muggins Gulch Ln.

Estes Park, CO  80517   

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We recommend providing a delivery confirmation or tracking number.

Reasons for Returns

  1. Wrong size sent (We pay the shipping)
  2. Wrong size ordered (You pay the shipping)
  3. Adjustment needed (You pay the shipping)
  4. Not satisified for other reasons (You pay the shipping.  A full refund given within two days after return)

Exceptions  Merchandise that has been reworked or damaged can not be accepted for return or exchange.

Exchanges  If your item is in new condition, you may exchange it for a different size. You will not be subject to a restocking fee, but you still will have to pay shipping---in this case two times.

Accepted Methods of Payment

Pay Pal 

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Credit Card (Visa, Master Card, Discovery and American Express)

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Credit Card Charges: Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.

Privacy Policy:  Your information is only used to fill your order.  We do not sell or redistribute your information to ANYONE.   

Checks/Money Orders

Domestic checks, cashier checks and money orders other than USPS require additional time to clear.  Typically 8-12 days.

Orders placed with USPS Money Orders will ship within 3 business days..

Mailing Address for Check/Money Order:

MountainProduct

152 Muggins Gulch Ln.

Estes Park, CO  80517          

                                                                                                                                                                                         

                                                                                                  

 

 

 

 

 

 

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